These terms apply when you use the website zum.md and the ZUM.MD services. Please read them before sending a booking request: by sending a request, you accept them.
1. Who we are and what we do
ZUM.MD is run by FALA NOLEGGI SRL, Via Natale Sandre 22/A, 10078 Venaria Reale (TO), Italia, VAT number IT13160840016.
ZUM.MD is an intermediary agency connecting several types of transport: the coaches and minibuses of partner carriers between the Republic of Moldova and Europe, and flights through Kiwi.com. ZUM.MD is not a carrier: we don't operate the trips and we don't sell tickets in our own name. The trips are operated by independent transport companies.
2. How a coach booking works
- You search for a trip and choose the date, the cities and the number of passengers.
- You send the request with your phone number, on the website or on WhatsApp.
- We pass the request to the carrier operating the trip.
- The carrier contacts you to confirm the seat, the time and the departure point.
The request is not a ticket yet: the booking exists only once the carrier confirms it. The contract of carriage is made directly between you and the carrier, under the carrier's conditions.
The ZUM.MD service is free for passengers. Nothing is paid on the website and we never ask for your card: you pay for the ticket directly to the carrier, in the way the carrier tells you (usually when boarding).
3. Prices, timetables and seats
Prices, times, departure days, luggage and on-board services are those given to us by the carriers, and we update them carefully. They are however indicative and may change. The final price, discounts for children and return tickets, the exact time and seat availability are confirmed by the carrier.
If you notice a mistake on the website, tell us and we will fix it.
4. The carrier's conditions
For everything concerning the journey, the carrier's rules apply: luggage allowance, changes or cancellation of the ticket and any fees, refunds, unaccompanied children, animals, seats and assistance. Please check them with the carrier when it confirms your booking.
Passenger rights under Regulation (EU) No 181/2011 concerning the rights of passengers in bus and coach transport, where it applies, are exercised against the carrier.
5. What we ask of you
- Give correct details and a phone number where you can be reached.
- Have the documents needed for the journey: a valid passport and, where required, a visa, health insurance and parental consent for minors. You check the rules for entering the European Union yourself before departure (for example stays of up to 90 days in any 180-day period and registration at the border).
- Follow customs rules, especially for cash, food and other goods.
- Be at the departure point on time.
- Don't send false requests, or requests in someone else's name without their consent.
6. Cancelling or changing a request
If you can no longer travel or want to change something, tell the carrier or us as soon as possible (+373 78 100 991, WhatsApp, Viber). ZUM.MD charges you nothing. For a ticket already confirmed, the carrier's cancellation rules apply.
7. Flights through Kiwi.com
For flights, ZUM.MD helps you start your search and sends you to Kiwi.com, an independent service. You see, book and pay for flights there, under the terms of Kiwi.com and the airlines. ZUM.MD is not a party to the flight contract. ZUM.MD may receive a commission from the Kiwi.com partner, at no extra cost to you. For questions about a flight ticket, contact Kiwi.com or the airline.
8. Our liability
We publish information carefully and pass on requests quickly. Since we are not a carrier, we are not liable for the performance of the transport: delays, cancellations, timetable changes, luggage, accidents, refusal at the border or other acts of the carrier or the airline. Nor are we liable for incorrect information received from carriers that we could not check.
These limits don't apply where the law doesn't allow liability to be limited (for example intent or gross negligence), and they don't take away the rights you have as a consumer.
9. Complaints and help
For any problem, call us on +373 78 100 991 (phone, WhatsApp, Viber) or write to zumtransport@gmail.com. We pass complaints about the journey on to the carrier and help you get an answer. We usually reply within 7 working days.
10. The website and its content
The texts, graphics, logo and trip database belong to ZUM.MD or are used with permission. You may use the website for personal purposes. Automated copying of the data (scraping) or its use for other services without our written consent is not allowed. Links to other websites lead to services we are not responsible for.
11. Personal data and cookies
How we use your data: Privacy policy. Cookies: Cookie policy.
12. Changes to these terms
We may update these terms. Each request is governed by the version in force on the day you sent it. The date at the top shows the latest update.
13. Applicable law
Italian law applies. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and you can go to the courts there. Before any dispute, write to us: almost everything can be solved with a phone call.
A service of FALA NOLEGGI SRL · Via Natale Sandre 22/A, 10078 Venaria Reale (TO), Italia · VAT no. IT13160840016